debt
collectors
Early & Late Stage Collections | Rental Collections | Property Valuations | Sureties Collections
Blue Stone Management’s Strengths and Core Competencies
Blue Stone is a company with experienced leadership in the Collections and Legal Collections environment. Our CEO (Botha Huisamen) was employed for 28 years at 3 of the biggest financial institutions in South Africa as national head of collections. Our executive is supported by management with extraordinary strengths and knowledge in the collections field that place our business in front of its major competitors.
Anne Huisamen (CFO / Director HR) with a wealth of knowledge and experience obtained during her career in the legal arena. She is responsible for all the financial and human resources portfolios of the business. Perie Coetzer (National Head Property collections and field agents) with more than 10 years’ experience in this industry. He is well known in the market for excellent results and service delivery, executed by his national team of professionals.
Annali Grobler 10 years’ experience as collections manager (National manager call centre – unsecured debt and post write off property portfolio’s) with exceptional expertise and experience as leader of a well-established call centre department. Her department focus on relationship building to enhance recoverability. Erika Stadler with more than 5 years’ experience (National manager vehicle and asset collections) well embedded in the vehicle and asset finance collections areas.
Charlene Taylor with 8 years’ experience (Manager Tracing & Support) always ensuring that we deliver excellent results within the industry. Our rewards and accolades year on year is key. Our management team consist of key people who invented and implemented various successful recovery and collection platforms over the years – all through specialized knowledge and experience, ultimately benefiting all clients engaging with Blue Stone.
Our staff are well trained, highly skilled, and very proud to be part of the Blue Stone Debt Collections and specialist service delivery team.
Legal & BEE Status
- Blue Stone operates in the name of a legal entity (CC) that is governed by the Close Corporation act.
- Blue Stone and its staff are all registered at the Council of Debt Collectors and acts in accordance with the laid down laws.
- Business and Trust accounts are overseen by our Accountants (A woman owned entity)
- Our clientele includes banks, finance houses, security companies, medical practitioners, schools etc.
- We are proud to be acknowledged as an BBEEE Exempted Micro Enterprise (EME)
Blue Stone’s Financial Services includes the following
Visits
- We have a dedicated team in the field that conduct visits to debtors to obtain documentation for affordability assessments, conclusion of repayment arrangements and if no affordability exists and no repayment arrangements can be concluded, they try to obtain a power of attorneys for our clients to realize fixed assets, saving time and unnecessary legal spend. Property assessments are done to allow our clients to make informed business decisions.
- Voluntary surrender of vehicles, trucks etc are part of our daily operations nationally.
- All services rendered are executed and overseen by owner management.
Secured / Unsecured / Charge off / post write off collections (Specialist Portfolio’s)
Blue Stone is excellently structured to recover secured, unsecured debt / charge – off portfolios with specific strategies developed for different products and or debtors’ portfolios. The recoveries are done through our call centre infrastructure and its decentralized staff should the collections framework dictate. We focus on specialized portfolio’s as far as possible i.e., debtors’ portfolios, insolvent estates, deceased estates, unrealized property portfolio’s, home loan shortfall’s, credit cards, personal loans, overdrafts, vehicle finance etc.
Early, Late stage & Rental collection
Blue Stone can decrease and limit role rates in the various arrears / age cycles of instalments / credit products by maximizing the utilization of its call centre and well-trained collections field agents and strategic methodology to improve debt collections results.
Security Realisation
- Our infrastructure can deal with any instruction to realise securities on behalf of our clients i.e., sending notifications to clients and realise policies, deposits, guarantees etc.
- Obtain death certificates to institute claims against policies etc. as requested by our clients.
- Debtor’s portfolio management with the aim to rehabilitate or workout (Our aim been to minimize losses, legal spending, and bad debt provisioning)
- Early-stage collection
- Late-stage collections
- Homeloans, Vehicle and Asset Finance, Credit Card Overdraft and Unsecured Loan collections
- Surety collections
- Visitations
- Client Tracing
- Security Realization
- Charge – off collection (Specialist Post write off collections portfolios)
- Specialists in Home-loans abandoned properties and shortfalls collections portfolios.
- Specialist collections (i.e., Insolvent, Deceased Estates, Debt Review portfolios etc.)
- Execution takes place via our Inbound / Outbound Call Centre and national platform of risk assessment officers. / Mobile agents
- We are a Specialist Call centre with mobile agents that interacts with people telephonically and or via visitations on behalf of our clients to obtain information, resolve outstanding queries, explain and obtain documentation (signed if need be) as per our client’s requirements and expectations.
Specialised Service Offerings
HOMELOANS RISK MANAGEMENT
- The Homeloans Risk Management Department have a national footprint that specializes in debt rehabilitation, education, security realization, collections etc. across the various stages of default.
- The team trace and interact with our clients’ debtors telephonically and or as required conduct site visitations to bonded properties and known employer addresses.
- Our aim as a specialist service provider are to educate through conversation in person or otherwise to obtain buy in that’s beneficial to all concerned. A positive outcome such as a repayment arrangement, a distressed restructure (financial information such as the income and expenditure of households) an assisted sale delivers all positive results.
- Our reporting which contain for example information such as condition & pictures of the property, information on occupants and or neighbors etc. allow our customers to make well informed decisions. Where applicable we supplement these with obtaining affidavits that might assist in court proceedings.
- Delivery and or obtaining documents as instructed I.e. Wills, death certificates, executor details etc.
- We have agents that’s based in Gauteng, the Western Cape and KZN.
OFF BALANCE SHEET HOMELOANS COLLECTIONS
- Our Off-Balance sheet Homeloans Collections Department consist of a call centre environment supported by a national footprint of field agents that specialises in optimal recoveries on property finance facilities where the matter had been written off as it is not cost effective to realise the property I.e. Outstanding municipal clearance figures and or levies exceeds the possible return of the property and or the debtor can’t service the account. The bulk of these matters are linked to low balances and possible reputational risk issues I.e. Pensioner occupied; child headed households etc.
- Each agent are responsible for a dedicated que of accounts enabling then to have a long-lasting relationship with each debtor ensuring continuity. The bulk of these debtors’ income are at the lowest end of the market and affordability as well as experience showed us that 50% of current PTP’s performs every month with a best success ratio of 2 out of every 3 month’s payments been made such relationships are key to optimal recoveries.
- The team trace and interact with our clients’ debtors telephonically and or as required site visitations conducted when no contact been made and or when debtors start to default, and we can’t get hold of them.
- Our aim as a specialist service provider been to educate through conversation in person or otherwise to obtain buy in that’s beneficial to all concerned. A positive outcome such as a repayment arrangement based of affordability and or an assisted sale if able to negotiate settlement proposals with all concerned. (Municipality, Body Corporate, bank etc.) Funding for such sales compromises of family members willing to assist or obtaining a willing buyer seller position.
VEHICLE AND ASSET FINANCE RISK MANAGEMENT
- We do telephonic tracing of debtor’s country wide with visitations to work / home address’s if and when any matter is not resolved telephonically.
- Our platform consist mainly of field agents that work from our office’s (Gauteng, WC and KZN) , fully supported by the company in terms of soft and hardware with serviced vehicles equipped with GPS’s and cell phones (ANPR – Lite) to conduct site visits as required. This sets us apart from our competitors as field agents in general are reliant on own transport as well as own infrastructure and with the current economy and fuel prices they try and avoid visitations due to the cost aspect thereof.
- Areas of operation of our agents overlaps, giving us the advantage to rotate files without success timeously, allowing different approaches, ultimately the competitive edge for success.
- Specialization in terms of ability to speak a home language and or any other form of preference been used by us when allocating all matters ensuring the best possible outcome for the debtors as well as our clients benefit.
- We specialize in negotiations to resolve accounts in arrears (NPL’s – legal or pre-legal matters), repayment arrangements, voluntary surrendering of assets, inspection documentation and pictures of assets etc.
TRACING
- Our tracing dept / efforts will impact positively on our client’s (banks / attorney’s) ability to effectively speed up the collections / legal collections process. (Speed to cash)
- Telephonic tracing of debtor’s country wide to obtain right party contact and or obtain required information of client’s (banks / attorney’s) debtors as requested as far as possible (Home / Work address’s as well as contact information I.e., contact numbers / email addresses etc.) Our aim been to get the debtor to also provide us with contact details of a possible next of kin.
- If instructed our offering also includes visitations to debtor’s given addresses if not able to obtain any or sufficient information telephonically.
- We do negotiations to resolve accounts in arrears (NPL’s) I.e., Repayment arrangements, Mandates to sell bonded properties etc. as per our client’s guidelines.
- We deliver and obtain / oversee the signing of documentation by debtors as required by our clients.
- We do visitation to possible known addresses provided by clients to determine best possible timelines for service of documents. (This will include meetings with clients, neighbours, places of work etc to understand expected timelines debtors normally be at given addresses and or to determine possible new residential / work addresses should we ascertain that the client already left the given addresses provided.
- Feedback will be provided in a report format supported with pictures with date and time stamps with recommendation in terms of client expectations.
Blue Stone’s promise is to deliver best of practice recoveries & collection solutions
Mission
Blue Stone’s interventions will effectively reduce the nonperforming ratios currently experienced by our clients / financial institutions, through optimized cost-effective recovery strategies and collections expertise. A win-win for all parties involve.
Vision
It is our aim and objective to maximise the return on any delinquent and or bad debt portfolio’s by providing tailor-made debt recoveries / collections endeavours through strategic interventions that focus on each debtor specifically ensuring we maximize the return for our stakeholders. Our specialized services reduce the cost to collect and expenses like, staff, equipment, premises & management costs normally incurred by our clients. We strive through excellent service to be one of the main specialist debt collection companies in South Africa.
Goals & Objectives
Blue Stone’s promise is to deliver best of practice specialist recoveries and collection solutions. The price of our service will always be very competitive, allowing our clients to reap the benefits of choosing us as a preferred service provider. We strive to be the best and most effective collections and recoveries company, ensuring our clients received the best possible returns on any portfolio they entrust to us. We provide regular feedback and management information sharing our success story.
the network system in use have various features that is to the benefit of our clients
The collections system in use has various exceptional features to the benefit of our clients i.e.:
- Pool or dedicated collection queues per collector / agent
- Record keeping (notes, promises to pay, diary dates etc.) tracking & updated contact details of clients.
- Key information update and reschedule of calls.
- Bulk and single SMS usage (i.e., payment reminders)
- Payment system
- Detailed reporting
- It is web based – you can operate the system from anywhere in the world.
- Automated letter generation and record keeping
- Internet access to clients
- 8 different tracing systems
- Voice recordings of all calls made are kept.
Blue Stone’s Industry History / Offering
- Blue Stone supports the financial, retail, and public sectors through our collections endeavours given the impact of inflation, turmoil experienced in the financial sectors world-wide.
- The impact and regular changes of the Credit act, POPI act etc. which created strain for many consumers as it limited their access to more credit / debt etc.
- Strain on households and businesses due to recent costs of services and utilities that is increasing continuously. (Eskom / Loadshedding)
- These are only a few factors that increases the South African population’s bad debts position.
- It is therefore eminent that South Africa’s financial service providers, businesses, retail, and public sectors are looking at well managed credit policies and collections platform’s that performs optimally. Blue Stone interventions not only aims to ensure that its clients maximize their returns on doubtful portfolio’s but also assist our clients by interact with their clients to obtain contact details and or any information / signed documentation required via our platform that consist of a call centre as well as mobile agents who conduct visitations when needed.
- Our team consist of the best and most experienced people in the market, being performance based and result driven.
- Our clients include banks, finance companies, cash loan companies, storage / rental companies, schools, medical institutions etc.
Blue Stone’s interventions effectively reduce the bad debt ratios currently experienced by our clients
Postal Address
Postnet Suite 60
Private Bag H607
Heidelberg 1438
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